Frequently Asked Questions
Everything you need to know about your Checkmate Atelier experience.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At Checkmate Atelier, we prioritize ethical manufacturing. We use organic cotton, recycled polyester, and low-impact dyes across 80% of our seasonal collections.
Can I change or cancel my order?
Once an order is placed, it is sent immediately to our fulfillment center. You may cancel within 60 minutes of purchase; after that, the standard return process applies.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.